Once you have submitted a return request a service technician will review your submission and contact you if there are any questions concerning your return request. Once a return request has been authorized you will receive an RMA number. Do not attempt to return a product until you have received an RMA number.
Digital Designs (hereafter referred as DD) warrants all DD products in accordance with the following terms and conditions.
1. Manufacturer’s Defect Warranty:
The warranty period begins on the original purchase date from an authorized DD dealer for the respective periods specified below. DD agrees to repair or replace, at our discretion and expense, all DD products which are defective in material and/ or workmanship for the period of one year from date of purchase. This warranty is non-transferable and applies only to the original purchaser of the product. A valid receipt of purchase must be sent in with the product to be eligible for warranty. In addition to the Manufacturer’s Defect Warranty, DD offers Repair Service on the majority of our products.
2. Repair Service:
DD builds their products with the best parts available in the industry. This enables us to actually service the majority of our products in-house instead of just swapping them out and throwing the failed product away. Even if your DD woofer or amp is out of warranty or the damage done isn’t covered under the manufacture’s defect warranty, we can most likely provide repair service for it. This means you’ll never have to buy a new sub or amp at full price again. In the event we can’t service your product we will extend a discount on a new equivalent product.
All in-house service repairs will be made by DD qualified technicians ensuring each repair will be made to the DD standard of quality. Woofers and amplifiers serviced under warranty will maintain any remaining warranty period. All out of warranty service woofers will receive a 1yr Manufacturer’s Defect Warranty from date of return shipping. All out of warranty serviced amplifiers will be tested and guaranteed to be in 100% working order, to the best of our knowledge, before it leaves our possession. Amplifiers serviced as out of warranty will have a 30 day Service Warranty on repairs made. Failures after the serviced products return, not directly related to the made repairs will not be covered under the Service Warranty. After a service repair has been quoted the customer will have 90 days to authorize and pay for the repair or arrange for return shipping. If no action is taken within the 90 day period the product will be considered abandoned and will become property of DD Audio.
DD’s Manufacturer’s Warranty does not apply with respect to the following: