DD AUDIO is known for the quality and reliability of our products. When properly installed, on clean power, our products are known to last. Sometimes though, the unexpected happens. When it does, our in-house service and repair department is here to help! We believe that if you don’t know how to fix your own products, it’s pretty hard to know how to make them better!
The unique part of owning a piece of DD AUDIO equipment is knowing it can be repaired! DD AUDIO has an in-house team of experienced service repair technicians trained in amplifier and subwoofer repair. They’re fully ready to get you and your equipment back on the road.
Amplifier Repair Service
Not only can we repair your favorite DD AUDIO amplifier, we also offer repair service on most other brands of amplifiers. So, before you toss that amp in the trash, contact our service team to see if we can breathe new life into your old equipment.
Which amplifiers can be repaired? We can repair most Class A/B and Class D half bridge amplifiers, but repairability is subject to parts availability. Contact our service team with the make, model, and issue for your amplifier to see if we can offer repair service for your amplifier.
How long does the amplifier repair service take? Repair times vary depending on parts availability and service demand, but generally expect 2 weeks turnaround.
How much does amplifier repair service cost? Depending on the amp and type of damage that needs to be repaired, repairs can range from $75 to $700, but are generally around $150-$250. This includes return shipping.
Is there a warranty? There is a 30 day warranty on repairs made. Failures after the repair service, not directly related to the repairs made, will not be covered under warranty. All amplifiers are fully QC tested, twice, before being returned to their owner.
How do I send it in? You can take the equipment to an authorized DD AUDIO dealer who can assist you with every step of the process, or submit an RMA (Return Service Authorization) request at https://ddaudio.com/service-request. Our service techs review your request and will either send you an RMA or contact you with further questions.
Subwoofer Repair Service
Not only do we sell the baddest subwoofers in the world, we can make sure your investment keeps on pounding even if an unexpected audio tragedy happens.
Which subwoofers does DD repair? We repair select DD AUDIO REDLINE subwoofers and of course ALL of our U.S. built subwoofers.
What kind of repairs can be done? Most of the time we will recommend a full recone. This will come with a new voice coil, cone, dustcap, spiders, and surround. Basically it will be just like a brand new subwoofer when it leaves.
Can you determine what caused the subwoofer to quit working? We can tell a lot by evaluating the damage to the subwoofer. After we finish our evaluation we will contact you to go over the common causes for failure based on your subwoofers damage.
Can I upgrade my subwoofer while it’s in for repair? It depends on the model, but several of our subs can be customized with performance features that can be added at the time of rebuild. Plus, anytime you have DD rebuild a subwoofer you can be confident you’re getting the best parts with the latest advancements in materials and construction.
How long does the subwoofer repair service take? Repair times vary depending on parts availability and service demand, but generally expect 2 weeks turnaround.
How do I send it in? You can take the equipment to an authorized DD AUDIO dealer who can assist you with every step of the process. Select dealers offer subwoofer repair service at their shops! You can also submit an RMA (Return Service Authorization) request at https://ddaudio.com/service-request. Our service techs review your request and will either send you an RMA or contact you with further questions.